Our chimney flashing had been leaking into the upstairs ceiling for two winters running. The crew tore the old flashing out, showed us the soft sheathing underneath instead of just caulking over it, and had new counterflashing set before the weekend. We're in the Ironbound, and that ceiling has stayed dry through two nor'easters since.
Newark

Our chimney flashing had been leaking into the upstairs ceiling for two winters running. The crew tore the old flashing out, showed us where water had rotted the sheathing instead of just caulking over it, and set new counterflashing before the weekend. We're in the Ironbound, and that ceiling has stayed dry through two nor'easters since.

After the October storm peeled shingles off our back slope, we braced for a pitch for a whole new roof. Instead we got a line-item estimate and a straight answer: a repair would hold, so that's what they did. The color match on the field course is close enough that our neighbor couldn't spot the patch, and the price never moved off the estimate.

We manage two buildings near Broad Street, and both flat roofs were ponding after every heavy rain. Roofers in New Jersey walked the membrane with us, pointed out the low spots and a punctured section near a drain, and repaired those before recommending anything larger. That was two summers ago, and they still handle our gutter and drain work.